Universal Service Fund -Energy
The Universal Service Fund (USF), was created by the Board to help make energy bills more affordable for qualifying households whose annual household income is at or below 175% of the Federal Poverty Level (FPL). The program was designed so that households most in need receive the highest benefit by using a percentage of income formula. Benefits appear as a credit on the household electric and/or gas bill (capped at $1,800 per year). USF is administered by the Department of Community Affairs.
- Fresh Start : Fresh Start, a special program under USF, allows eligible New Jersey households participating in USF for the first time to earn forgiveness for pre-existing arrearages by making full, on-time payments for 12 months.
For more information about USF, please go to www.energyassistance.nj.gov or call toll free at: 1-866-240-1347
Winter Termination Program
Administered by the BPU, the Winter Termination Program (WTP) protects specific categories of customers from having their gas or electric shut off between November 15 th and March 15th. Those enrolled in specific programs (such as SSI, Temporary Assistance to Needy Families, USF and Lifeline) are protected by WTP, and an additional “catch-all” category is included for people unable to pay their utility bills because of circumstances beyond their control such as unemployment or illness
- Lifeline Program
Lifeline is administered by the Department of Health and Senior Services, provides a $225 energy benefit to seniors and the disabled who meet the PAAD eligibility requirements or who receive SSI. The benefit is also available to customers who have electric and gas costs included in their rent.
For more information about Lifeline, please call 1-800-792-9745.
NJSHARES
NJ SHARES is a non-profit corporation that provides assistance to individuals and families living in New Jersey who are in need of temporary help in paying their energy bills. To qualify for NJ SHARES, a person or family must be facing a financial crisis and not be eligible for welfare or other income-based energy assistance programs. Recipients must also have a history of good-faith payments of their utility bills. Applications for NJ SHARES grants can be made at any of the more than 150 participating social service agencies throughout the state. Upon approval, recipients may receive a one-time grant of up to $700 for gas and up to $300 for electric (or up to $700 for an all-electric home).
- Customers of NJ American Water Company can call NJSHARES for help with their water costs at: 877-652-9426
- Customers of United Water Company can call NJSHARES for help with their water costs at: 888-942-8080
Telephone Assistance
Telephone assistance programs provide a discount on your monthly bill and/or provide a reduction in installation (hook-up) fees. Eligibility is determined based on your income or participation in other assistance programs. In general, if you participate in any of the following programs you also may qualify for telephone assistance: Supplemental Security Income (SSI), Temporary Assistance to Needy Families/Work First New Jersey (TANF), General Assistance, Lifeline Utility Credit/Tenants Lifeline Assistance, Pharmaceutical Assistance to the Aged and Disabled (PAAD), Food Stamp Program, Home Energy Assistance Program (LIHEAP/HEAP), Medicaid.
The following list of telephone service providers participate in Lifeline Assistance and Link Up programs in New Jersey:
1) Verizon New Jersey - If you are a Verizon New Jersey customer, please call NJSHARES at 1-888-337-3339 or visit them at
NJSHARES for more information.
2) CenturyLink/United Telephone Company of New Jersey - 1-800-201-4099 - www.centurylink.com/Pages/Support/LifeLine
3) Warwick Valley Telephone Company - 1-800-952-7642
6) Virgin Mobile - To learn more about Assurance Wireless and to apply, New Jersey residents should call 1-888-898-4888, or visit www.assurancewireless.com Information is available in English and Spanish.
NJ EASE (New Jersey Easy Access, Single Entry) is the easy way for seniors and their families to get information about and access senior services.
NJ EASE is one toll-free telephone number to put you in touch with someone to help you learn about and apply for important programs and benefits. NJ EASE staff members are trained to provide you with answers and information on a wide variety of topics, including:
- Healthcare
- Insurance
- Home Care Services
- Long Term Care Options
- Transportation
- Social Activities
- Nutrition
- Volunteer Opportunities
- And more…